CASE STUDY · UTILITIES
Simplifying Purchasing for a Gas Utility
Standardized product lists and digital ordering reduced the number of suppliers and the time spent on routine purchases.
Services: Digital ordering · Product standardization · Procurement support
The Challenge
A gas distribution utility bought similar items from many suppliers, with inconsistent product choices across its service areas. Crews spent time hunting for parts and procurement staff spent hours on routine orders.
The Solution
RNOW helped the utility create a standard list of approved products for common jobs. The list was loaded into a digital catalog with saved lists for each crew and approval workflows by spend level.
Stock of the most-used items was held locally so crews could pick up material close to the job.
The Results
- Fewer suppliers and product variations to manage
- Less time spent on routine ordering
- More consistent products in the field
- Routine ordering time cut by about half
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